Welcome to BD-Eye Boutique. This page sets out our Terms and Conditions of Sale, Returns Policy, and Privacy Policy for customers purchasing via our website. BD-Eye Boutique offers both handcrafted new items and carefully curated pre-loved jewellery. Please read the information below before placing an order. By purchasing from our store, you agree to the terms outlined.​

 

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1. Product Types and Condition​

BD-Eye Boutique offers two distinct types of items: Created and Curated.

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1.1 Created Items

These pieces are designed and assembled by BD-Eye Boutique and are sold as new. Some designs may incorporate upcycled or vintage elements (e.g., pendants, charms), but the overall construction and finish are new. All created items are checked for quality before dispatch.

 

 

1.2 Curated Items (Pre-loved and Vintage)

Curated items are second-hand, vintage, or pre-owned pieces that have been selected, cleaned, and prepared for resale. These items may show signs of previous use or age-related wear, including patina, faint scratches, or surface irregularities.

 

• All curated items are thoroughly inspected, gently cleaned, and presented as clearly and accurately as possible.

• Measurements, materials, and any known brand or origin details are listed in the product description.

• Photographs are taken under lighting that aims to reflect the true colour and condition of the piece.

• Buyers are encouraged to carefully review all images, descriptions, and dimensions before purchase.

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While we aim to maintain high presentation standards, please understand that pre-loved items are not new and may display minor cosmetic wear consistent with their age.

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2. Jewellery Hygiene and Component Updates​

We take hygiene and wearability seriously, especially when handling vintage and pre-owned pieces.

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2.1 Earrings

For hygiene reasons, all earrings in the Curated collection have their ear hooks or studs replaced with brand-new components prior to sale, unless:

 

• The original fittings are sealed, unused, or in exceptional condition, or

• The item is a designer or signed vintage piece where retaining the original component is critical to its value or integrity.

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All new earring fittings used are cleaned and suitable for general wear. However, these may not be certified hypoallergenic. Please contact us at info@bdeye.boutique if you have specific allergy requirements.

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2.2 Necklaces and Bracelets

All clasps, chains, and connections are checked for functionality. Where necessary, clasps may be replaced or reinforced using new findings. Pieces are cleaned with non-abrasive methods to preserve finishes.

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2.3 Rings, Brooches, and Miscellaneous

Items are cleaned and tested for security. Pin backs and settings are examined and adjusted as needed. Please refer to the weight and size measurements provided in each listing.​

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3. Returns Policy

We want you to be fully satisfied with your purchase. If there is a problem with your order, we will do our best to resolve it promptly and fairly.

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3.1 Eligibility for Return

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• You must contact us via info@bdeye.boutique within 7 calendar days of receiving your order to request a return.

• Items must be returned within 14 calendar days of delivery in their original condition and packaging.

• Returned items must be unused, unworn, and undamaged.

• Please ensure all packaging, labels, and protective materials are included where possible.

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3.2 Items Not Eligible for Return

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• Earrings, for hygiene reasons, unless faulty or damaged upon receipt.

• Any item explicitly marked Final Sale or Non-returnable in the product listing.

• Custom-made, altered, or personalised items.

• Gift cards or promotional items.

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3.3 Condition of Returned Items

 

• All curated or pre-loved items may show signs of previous wear or vintage patina. These characteristics are noted in the description and shown clearly in product images.

• These signs of wear do not constitute a fault and are not eligible reasons for return unless the item was significantly misrepresented.

• Please carefully check product descriptions, measurements, and photographs before purchasing.

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3.4 Faulty or Misdescribed Items

 

If your item arrives damaged or materially different from its description:

 

• Contact us within 48 hours of delivery at info@bdeye.boutique, quoting your order number and including clear photos of the issue.

• If the item is deemed faulty or misdescribed, you will be offered a full refund or replacement.

• Return postage in these cases will be reimbursed, or a prepaid returns label may be issued.

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3.5 Return Shipping Costs

 

• Return postage is the responsibility of the buyer, unless the item is faulty or incorrect.

• We recommend using a tracked delivery service for all returns, as we cannot be held responsible for items lost in transit.

• Refunds will only be issued once the item is received and inspected.

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3.6 Refunds

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• Refunds are processed to the original payment method once the returned item is received and checked.

• Please allow up to 5 working days after receipt of the return for the refund to appear in your account.

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4. Delivery Information​

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• All orders are dispatched within 2–3 business days from the UK.

• You will receive a confirmation email when your order has been dispatched, including tracking where applicable.

• Estimated delivery times and postage costs are shown at checkout. 

• We are not responsible for delays due to postal service disruptions, customs clearance (for international orders), or incorrect delivery addresses provided at checkout.

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If your order is significantly delayed, please contact us via info@bdeye.boutique and we will assist where possible.​

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5. Terms and Conditions of Use

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• Product descriptions, names, measurements, and imagery are the intellectual property of BD-Eye Boutique and may not be reproduced without permission.

• Colours may vary slightly between screen displays and real-life appearance due to monitor settings or lighting conditions.

• We reserve the right to amend product listings or pricing without notice.

• Any intentional misuse of the website (e.g., fraudulent activity) will result in order cancellation and may be reported to relevant authorities.​​

 

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6. Privacy Policy

BD-Eye Boutique is committed to safeguarding your personal information and ensuring that your privacy is protected in compliance with UK GDPR.

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6.1 Data We Collect

• Name, address, and contact information

• Order history and delivery details

• Browser cookies and usage data

• Payment details are processed securely through third-party platforms (we do not store card data)

 

6.2 How Your Data Is Used

• To process and fulfil orders

• For order confirmation and dispatch communications

• To handle returns, refunds, or queries

• For website performance and analytics

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6.3 Your Rights

You have the right to:

 

• Request a copy of the data we hold about you

• Correct or update your details

• Request deletion of your data (subject to legal and tax record obligations)

• Opt out of marketing communications (if applicable)

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We do not sell or share your personal data with third-party marketers. Data may be securely shared with delivery providers and payment processors to complete your transaction.

 

For data-related requests, please contact info@bdeye.boutique.​​​

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7. Contact Us

If you have any questions, concerns, or would like to request further clarification on any part of this policy, please contact:

 

BD-Eye Boutique

Email: info@bdeye.boutique

Or you can use the contact form below.